FAQ

 

Orders + Subscriptions

  • What methods of payment do you accept?

    Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, Shop Pay and Shop Pay Installments.

    Please note that Shop Pay installments can't be used to purchase subscriptions.

  • How soon will I be charged?

    You will be charged once your order has shipped.

  • What is the status of my order?

    You can track and manage your order by inputting the email or phone number associated with your order on our order tracking page.

    You can also view the status of your order in the Order History section of My Account. Click here to log in to your account.

  • Can I cancel or edit my order?

    We’re unable to guarantee that we can cancel or edit orders once they've been submitted, as orders are immediately sent to our warehouse for shipment.

    Before you place your order, please confirm that all of your information, including your shipping address, contact information and credit card details are correct, as OAM is not responsible for any mistakes.

    If you'd like to cancel or edit your order, please email us immediately at returns@oamskin.com, and provide your name and order number. Please note that updates cannot be guaranteed once your order has been submitted.

    NOTE:  If you cancel an order purchased with a promotion or special offer, you may not be eligible to receive that promotion or special offer again. 

  • How do I subscribe?

    You can easily subscribe to any product or bundle from the product page. To start a subscription, simply select the Subscribe option for the product or bundle you would like us to automatically ship for you, select your preferred replenishment frequency, then select 'add to cart' and complete the check out process.

  • Where do I manage and review my subscriptions?

    You can manage your active and inactive subscriptions in the My Subscriptions section under My Account. Click here to log in to your account.

  • Can I pause my subscription?

    You can delay your next shipment by up to 90 days in the Subscription section in My Account.

  • What are the subscription delivery frequency options?

    You can select to have your subscription automatically ship anywhere from every 1 month up to 6 months.

  • How do I cancel my subscription?

    You can cancel your subscription online at any time in the My Subscriptions section of My Account. Select ‘Cancel’ on the subscription you would like to cancel, followed by the reason why. You will receive a confirmation email when your subscription has been canceled. Click here to log in to your account.

    If for any reason you are not able to successfully cancel, please email us at returns@oamskin.com, and provide your name, email and order number associated with your subscription.

  • How can I contact the OAM team?

    You can send any product questions, general questions and feedback to hello@oamskin.com.

    For order related needs, please email returns@oamskin.com and provide your name and order number.

Shipping

  • What is the cost of shipping?

    Shipping Costs & Delivery Times**

    • Standard Shipping 3 - 5 business days: $5.95 USD
    • Express 2-Day Shipping**: $11.95 USD
    • Overnight Shipping**: $36.95 USD

    Orders of $50 or more receive Free Standard Shipping* No promotion code needed.

    Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, PO Boxes and APO/FPO/DPO receive Free Standard Shipping** on orders of $100 or more. No promotion code needed.

    *Free standard shipping on orders $50 or more (excluding taxes) is only available for addresses within the contiguous US.

    **For shipments to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, PO Boxes, APO/FPO/DPO, please allow an additional 5 - 7 business days for delivery. We regret that we are unable to offer free or expedited shipping to these locations.

  • Where does OAM ship?

    We ship to all 50 US States, Puerto Rico, Guam, Virgin Islands, PO Boxes, APO/FPO/DPO.  

  • How long will it take for my order to arrive?

    All orders process and ship Monday - Friday, excluding federal holidays within the United States. Orders received before 12PM ET ship same business day, and take 3 to 5 business days to arrive. If the order is placed after the cut-off time, it will be processed the following business day.

    For shipments to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, PO Boxes, APO/FPO/DPO, please allow an additional 5 - 7 business days for delivery.

    For more information on our shipping policy, click here.

  • Does OAM ship outside the US?

    No, we are sorry but we do not currently ship outside the United States.

Returns + Exchanges

  • What is your return policy?

    We accept returns within 30 days of your delivery date. For more information on our return policy and how to make a return, please click here.

  • How can I return my order?

    To return or exchange an item, please contact our Customer Experience team at returns@oamskin.com and provide your name, order number and which product(s) you wish to return.

    NOTE:  If you return an order purchased with a promotion or special offer, you will not be eligible to receive that promotion or special offer again. 

  • When will I receive my refund?

    Once we confirm your return, we will initiate a refund which will be credited back to your original form of payment. Please allow up to 10 business days for the refund to be posted to your original payment method.

  • How can I exchange my order?

    To exchange an item, please contact our Customer Experience team at returns@oamskin.com and provide your name, order number and which product(s) you wish to exchange.

The System

  • How do I use the products?

    Our approach is simple and effective, and truthfully we are obsessed with the results!

    Step 1. WASH using our gentle Vitamin C Hydrating Cleanser that has an ultra rich foam that won't strip the skin.

    Step 2. PREP using our Vitamin C Brightening Pads that lift away impurities and prep the skin for treatments to penetrate more effectively.

    Step 3. REJUVENATE is what we consider the most important step to achieving improved skin health. You can use just our 20% Vitamin C Brightening Serum to repair and protect the skin's natural barrier, targeting dullness and uneven texture.
    For those looking for additional help with dark circles and signs of aging around the eyes, we also have our Vitamin C Eye Revitalizer to layer on top of the serum.

    Step 4. MOISTURIZE to lock in the brightening treatments with our hydrating Vitamin C Radiance Moisturizer for a smooth, radiant complexion.

  • Who should use Vitamin C?

    Vitamin C is beneficial for all skin tones, textures and concerns. Your skin is exposed to environmental stressors on a daily basis, which can accelerate skin damage. Our potent 20% Vitamin C complex will leave your skin with a collagen-rich appearance and a beautiful, radiant, evenly toned appearance.

  • What is Tri-C Pro Peptide Complex™?

    Tri-C Pro Peptide Complex™ is our unique, proprietary blend of peptides and three types of Vitamin C, including L-Ascorbic Acid, THD ascorbate, and Sodium Ascorbyl Phosphate that releases slowly for continued benefits, while minimizing irritation. For more information on our formulation, please click here.

  • How do I know what bundle is best for me?

    Finding the right skincare system comes down to what your skin needs to look and feel its best.

    Needing a full overhaul in your routine, or looking to start a new routine?


    We recommend our full Vitamin C Face + Eyes Set to hydrate, brighten and visibly correct. This complete system covers the following skin concerns: Dryness, Dullness, Uneven Skin Tone and Texture, Dark Circles, Under Eye Puffiness, Fine Lines and Wrinkles

    For those who need a new routine but don't need to address any concerns for the eye area, we recommend our Vitamin C Face Set to hydrate, brighten and visibly correct. This complete system covers the following skin concerns: Dryness, Dullness, Uneven Skin Tone and Texture, Fine Lines and Wrinkles

    If you are just looking to add to your existing routine to address skin dullness and uneven texture, we recommend our Vitamin C Radiance Duo to brighten and even skin tone.

    All of our Vitamin C products are suitable for all skin types: Normal, Oily, Combination, Dry and Sensitive

  • Should I be using the system in the morning or at night?

    We use it for both, but the final decision is up to you and your skincare needs.

  • When will I see the results?

    Visible results are typically seen between 4 and 6 weeks of consistent, daily usage of the products. The level of visible results is higher when using the complete 4 step system.

  • Can I use this on sensitive skin?

    Yes, all of our Vitamin C products are suitable for sensitive skin.

    We are committed to high standards in quality and skin safety. Our pharmaceutical grade ingredients are formulated to be gentle enough for everyone to use daily. Developed by a team of leading skin experts, our clinical-level products are tested by dermatologists to ensure efficacy for all skin tones, types and concerns.

    For any specific concerns, we recommend reviewing the full ingredient lists available on each of the product pages with your healthcare provider.

  • Do the products have a fragrance?

    All of our products are fragrance free.

  • Is there SPF in any of the products?

    No, not at this time. We recommend using an SPF for added protection after applying the system until ours launches.

  • Do these products include retinol?

    Yes, both the pads and the moisturizer have retinol in them, and the serum and the eye cream have retinyl palmitate (Vitamin A). The retinol we use is pharmaceutical grade in quality. OAM products are cosmetic and are not systemic contributors of retinoids given the cosmetic treatment dosage, but please consult with your doctor if you are unsure. The retinol levels in our products do not exceed regulatory limits for safe daily use.

  • Are your products pregnancy safe?

    We recommend reviewing the full ingredient lists available on each of the product pages with your healthcare provider before usage.

  • Are your products clean?

    All of our products are formulated without parabens, alcohol, fragrance, sulfates, phthalates, pore-clogging oils, fillers, synthetic dyes, formaldehyde, gluten. Furthermore, every ingredient used is of a purity suitable for use in medical products.

  • Are your products vegan?

    Both our Vitamin C Hydrating Cleanser and Vitamin C Brightening Pads are vegan.

  • Where can I find the list of ingredients?

    You can review the full ingredient lists on each product page.

  • What if OAM skin doesn't work for me?

    We hope you love your OAM skincare routine, however if you are not completely satisfied, we accept returns on items purchased from www.oamskin.com within 30 days of the purchase date. Products must be returned in new or gently used condition.

    Original shipping and handling fees are not eligible for refund.

About The Brand

  • What is recyclable?

    In short, almost everything! With the exception of our pumps, all of our packaging, as well as our bottles are recyclable. For more information on how to properly recycle OAM products, please click here.

  • Where are the products made?

    All of our products are made in the United States.

  • What is Ciara’s OAM skin routine?

    To achieve her signature glow, Ciara uses (and loves!) all 5 products in our Vitamin C Face + Eyes Set.

  • Why did Ciara create OAM skin?

    For years, Ciara was using body wash on her face, until her best friend and make up artist, Yolonda, encouraged her to take better care of her skin. After seeing a dermatologist and being recommended countless products to try, it quickly became overwhelming and complicated. Ciara then made it her mission to help other women get access to high quality clinical skincare that is simple and made for everyone. Over the course of a few years, Ciara partnered with a team of experts to develop effective clinical skincare products suitable for all skin tones and types, while making the steps to use easy to follow. And now OAM is here to level up your skin needs.

  • Who helped Ciara formulate OAM skin?

    Our products were developed by a team of leading skin experts. To meet the team, click here.

  • Is OAM made for all ethnicities?

    Yes, our Vitamin C line is made for all skin tones and skin types.

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